Shuttle Insurance is offered only on select products (generally on glass products). Shuttle Insurance is there to provide security for your glass products. If your insured product breaks, you can contact our support email here and we will help you with the process. You will then receive the same insured product for 50% off.
(Note: If your insured product breaks and you receive another one for 50% off. The product is no longer insured. The insurance is a one-time thing, although if you purchase the product again with insurance you will then be insured on your new product)